Your Resume's
Salary:
Years Experience:
16
City:
State:
Resume:
Industry:
Overview:
SHAWN BAGGETT
3930 Maple Avenue - Brookfield, IL 60513 - Home (708) 402-8556 - shawn3930@gmail.com
http://www.linkedin.com/in/shawnbaggett
SUMMARY
In my recent position my service level agreements were 100% for customer service, no one in the company achieved such.
AREAS OF EXPERTISE
Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up. Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. Met or exceeded all performance goals to date. Work’s well as a team member or independently, mediation and problem solving skills
MILITARY EXPERIENCE
07/1986 - 05/1990
United States Navy
Petty Officer 3rd Class, Propulsion Engineering
Developed training program for a 50 person organization as a Team Leader
Trained personnel to weld, braze, tile and work together as a team to accomplish many projects.
Naval Achievement Award
Honorable Discharge
TECHNOLOGICAL INVENTORY
Operating Systems / Software: Windows 95/98/XP/NT 4/2000/2003, Small Business Server, ARC Serve Backup • Novell
Remote Access: Cisco VPN, PC Anywhere, LanDesk
E-mail: Lotus CC-Mail • IPlanet • Microsoft Exchange, Lotus Notes
Databases: MS Access •
Applications: MS Exchange 2000 • MS Office 2000/XP/2003/2007 • Visio 2002 • Active Directory • CAD
Hardware: Blackberry, IPAC, Palm Handhelds, Dell, IBM, Compaq, HP, Acer, Gateway, Toshiba, Cisco 5200
EMPLOYMENT HISTORY
3/1996 to 2009
NetDoctor2
Network Engineer / Contractor
Network Engineer, encompassing extensive customer communications throughout service, and providing hands-on instruction to products for personal or business software. Performed factory and site testing, configured and established servers and network systems, and designed cabling for such products ,Windows 2003, XP and NT. Phone support, log me in portal, view clients real-time system status and configuration, submit and track change requests and trouble tickets, generate custom reports, view archived reports and access, initial user support, monitoring triage, analysis, troubleshooting and escalation of events and calls as required
01/2000 to 06/2007
Advocate Health Care
Systems Administrator
System Administrator actively engaging with clients to clarify project goals and providing insight into the feasibility of the solution requested. Cisco VPN portal, clients view their real-time system status and configuration, submit and track change requests and trouble tickets, providing Tier I and Tier II network security services and service desk support, generate custom reports, view archived reports and access, Created source documents, hard copies, and backed up system files. Software used Windows 2003, XP and NT, Cisco and Citrix, IPlanet. I work various shits, including nights, weekends, and holidays to provide 24/7/365 coverage.
05/1996 to 12/1999
OAO, INC.
Network Engineer / Contractor
Team Lead position training (9) nine other network engineer trainees on infrastructure refinements allowing for business expansion to accommodate personalized service for 1000’s clients. Identified need for formal structure to support software product and end users at all levels of understanding. Planned, strategize and allocated financial and team resources to establish core help desk facility offering multi-level support capabilities. Built a convincing case influencing management to establish a quality virus protection awareness that eliminated the problems with client’s issues leading to potentially significant cost savings. I work various shits, including nights, weekends, and holidays to provide 24/7/365 coverage.
04/1992 to 04/1996
Maintenance Mechanic
Repairs or replaces defective parts, using hand tools and power tools. Installs special functional and structural
parts in devices, using hand tools. Starts devices to test their performance, lubricates and cleans parts.
Repairs and maintains, in accordance with diagrams, sketches, operation manuals, and manufacturer's specifications,
machinery and mechanical equipment, such as engines, motors, pneumatic tools, and hospital Hilrom equipment, observes
mechanical devices in operation and listens to their sounds to locate causes of trouble. Dismantled devices to gain
access to and remove defective parts, using hoists, cranes, hand tools, and power tools. Make minor repairs and
corrections to plumbing, electrical, heating, facilities and equipment as required; notify appropriate engineer, supervisor or foreman if immediate action is required.
EDUCATION
International Correspondence School - 1994
A.A., Business Management
Great Lakes Training Center - 1986
Mechanical Engineering
ADDITIONAL SKILLS
· Computer/Network Security · Advanced Networking · Novell Netware · Expert Troubleshooting · Multi-platform Networks · User Training and Support · Troubleshooting/Problem Solving · Conflict Management and Resolution · maintain public website
COMPUTER CERTIFICATES
• CNE 4.11, Moraine Valley, Palos Hills, IL, Certificate
• MCSE NT 4.0, Moraine Valley, Palos Hills, IL, Certificate
• CNE 3.12, Moraine Valley, Palo Hills, IL, Certificate
• Windows XP Administration, Certificate
• Active Directory 2003, Certificate
• Technical Writing and Communication Skills, Certificate
• A+ certification
