Patricia Hamilton
About Me
Summary
Senior Management professional skilled at developing business process improvements and managing effective business administration functions. Progressive career with a background in business management, public accounting and internal audit. Proven ability to improve regulatory analysis and key data collection. Known for exceeding client expectations for response/action on all client requests.
Selected Accomplishments
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Reduced testing in five business units from 300 laws and regulations to 100 by designing effective and efficient testing processes.
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Increased staff efficiency by focused staff training on improving skills necessary to quickly and accurately respond to all constituent inquiries.
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Identified improvements in Bank Secrecy Act and Identify Theft policies and procedures to reduce the number of examiner findings.
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Improved accurate processing of daily database maintenance by 25%.
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Partnered with senior management on the development, implementation, review, and revision of compliance risk management programs, procedures reporting and testing.
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Identified deficiencies in business processing, proposed solutions, and monitored corrective actions.
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Created centralized SharePoint site critical for monitoring and tracking of applicable regulatory changes.
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Implemented new tracking methodology for quality statistics to focus resources on areas for process improvements.
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Earned the designation of “You are the most positive person...” by business unit management.
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Cultivated a strong compliance culture by advocating for senior management focus on compliance matters.
My Interests
Member of the Board of Visitors for Fenway Community Health. Currently volunteering at Greater Boston Parents, Friends, Family of Lesbians and Gays, Father Bills/MainSpring soup kitchen and CareerWorks as a computer instructor to students seeking employment. Volunteered at the LGBT Aging Group and Point Foundation.
